How it works
From booking to your written summary, here is what to expect from a consultation with Dr Miles.
Your consultation, step by step
Book and confirm
Pick a consultation and time online. The team confirms by email within a few hours and sends a secure payment link.
Share your records
Upload scans, reports and letters through the secure link in your confirmation email, ideally 48 hours before the call.
Talk with Dr Miles
Join the video call from your phone or computer. Afterwards you receive a written summary and next steps.
What to prepare
- Scans or images (CT, MRI, ultrasound) and their reports
- Recent blood test results
- Letters from your doctors or surgeons
- A list of the medicines you take
- The questions you want answered, written down
Find a quiet, private place for the call, with a good internet connection and your documents nearby.
Common questions
Do I need a referral from my doctor?
No. You can book directly. If you have letters from your own doctors, share them before the call so Dr Miles has the full picture.
Which video platform do you use?
Consultations take place on a secure, encrypted video platform. You receive the link by email before your appointment. It works on a phone, tablet or computer with no app to install.
Can a family member join the call?
Yes. Many patients bring a partner or relative. Just tell the team in your booking so they know who will be on the call.
Can Dr Miles prescribe medication?
Online consultations focus on diagnosis, surgical advice and treatment planning. Dr Miles can recommend medication, which your local doctor can then prescribe.
What if I need surgery?
Dr Miles will explain your options. He can arrange surgery at one of his partner hospitals, or work with your local surgical team.
Is my information kept private?
Yes. Your records are stored securely, shared only with Dr Miles and his team, and never passed to anyone else without your permission.
What if I have an emergency?
This service is not for emergencies. If you are seriously unwell, call your local emergency number or go to the nearest emergency department straight away.
Still have a question?
Send a message to Dr Miles's team and they will reply within one working day.